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Data Retention Policy

Last updated: April 24, 2026

1. Introduction

This Data Retention Policy outlines how Megacore ("we", "our", or "us") retains, stores, and disposes of personal data collected from our customers, prospects, and website visitors. This policy ensures compliance with applicable data protection laws including GDPR, CCPA, and other relevant regulations.

2. Data We Retain

We collect and retain the following categories of personal data:

  • Contact Information: Name, email address, phone number, company name
  • Business Information: Company details, business type, location
  • Communication Records: Emails, chat logs, phone call records
  • Transaction Data: Purchase history, quotes, invoices, payment records
  • Website Usage Data: IP addresses, browser information, cookies
  • Marketing Data: Campaign interactions, preferences, consent records

3. Retention Periods

Data TypeRetention PeriodReason
Lead/Prospect Data2 years from last interactionSales follow-up and marketing
Customer DataDuration of relationship + 7 yearsWarranty, support, legal obligations
Transaction Records7 yearsTax and accounting requirements
Communication Records3 yearsCustomer service and dispute resolution
Website Analytics26 monthsWebsite improvement and marketing
Cookie DataUp to 13 monthsUser preferences and analytics
Marketing ConsentUntil withdrawn + 2 yearsProof of consent for legal compliance

4. Data Storage and Security

We implement the following measures to protect retained data:

  • SSL/TLS encryption for data in transit
  • Encrypted databases for data at rest
  • Access controls and authentication
  • Regular security audits and updates
  • Secure backup systems with encryption
  • Employee training on data protection

5. Data Deletion and Disposal

When the retention period expires, we securely delete or anonymize personal data using the following methods:

  • Secure deletion from active databases
  • Removal from backup systems (within 90 days)
  • Physical destruction of paper records (if applicable)
  • Certificate of destruction for third-party processors

Data may be retained longer if required by law, for legal proceedings, or with explicit consent from the data subject.

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete data
  • Deletion: Request deletion of your data (right to be forgotten)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain types of processing

To exercise these rights, please contact us at info@megacore.cc

7. International Data Transfers

As a global company, we may transfer personal data to countries outside your jurisdiction. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) for EU data transfers
  • Adequacy decisions where applicable
  • Data Processing Agreements with third parties

8. Policy Updates

We may update this Data Retention Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.

9. Contact Us

If you have questions about this Data Retention Policy or our data practices, please contact us:

Email: info@megacore.cc

Address: Block A, No. 180 Huashui Road, Tianhe District, Guangzhou, China