Data Retention Policy
Last updated: April 24, 2026
1. Introduction
This Data Retention Policy outlines how Megacore ("we", "our", or "us") retains, stores, and disposes of personal data collected from our customers, prospects, and website visitors. This policy ensures compliance with applicable data protection laws including GDPR, CCPA, and other relevant regulations.
2. Data We Retain
We collect and retain the following categories of personal data:
- Contact Information: Name, email address, phone number, company name
- Business Information: Company details, business type, location
- Communication Records: Emails, chat logs, phone call records
- Transaction Data: Purchase history, quotes, invoices, payment records
- Website Usage Data: IP addresses, browser information, cookies
- Marketing Data: Campaign interactions, preferences, consent records
3. Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Lead/Prospect Data | 2 years from last interaction | Sales follow-up and marketing |
| Customer Data | Duration of relationship + 7 years | Warranty, support, legal obligations |
| Transaction Records | 7 years | Tax and accounting requirements |
| Communication Records | 3 years | Customer service and dispute resolution |
| Website Analytics | 26 months | Website improvement and marketing |
| Cookie Data | Up to 13 months | User preferences and analytics |
| Marketing Consent | Until withdrawn + 2 years | Proof of consent for legal compliance |
4. Data Storage and Security
We implement the following measures to protect retained data:
- SSL/TLS encryption for data in transit
- Encrypted databases for data at rest
- Access controls and authentication
- Regular security audits and updates
- Secure backup systems with encryption
- Employee training on data protection
5. Data Deletion and Disposal
When the retention period expires, we securely delete or anonymize personal data using the following methods:
- Secure deletion from active databases
- Removal from backup systems (within 90 days)
- Physical destruction of paper records (if applicable)
- Certificate of destruction for third-party processors
Data may be retained longer if required by law, for legal proceedings, or with explicit consent from the data subject.
6. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete data
- Deletion: Request deletion of your data (right to be forgotten)
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Object to certain types of processing
To exercise these rights, please contact us at info@megacore.cc
7. International Data Transfers
As a global company, we may transfer personal data to countries outside your jurisdiction. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy decisions where applicable
- Data Processing Agreements with third parties
8. Policy Updates
We may update this Data Retention Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.
9. Contact Us
If you have questions about this Data Retention Policy or our data practices, please contact us:
Email: info@megacore.cc
Address: Block A, No. 180 Huashui Road, Tianhe District, Guangzhou, China